The Background

The Port of Singapore Authority (PSA) is one of the world’s busiest and most advanced container ports, connecting global trade routes and facilitating the movement of goods at massive scale. With multiple terminals, diverse teams, and real-time operational demands, maintaining both efficiency and alignment across functions is critical to sustaining high performance.

At PSA, operational excellence is non-negotiable. But even world-class operations can encounter friction when complexity increases and assumptions go unexamined.

The Challenge

Despite established processes and a culture of continuous improvement, PSA teams found themselves navigating recurring challenges that slowed momentum. In cross-terminal planning, different lenses, priorities, and interpretations of the same data created ambiguity, resulting in misaligned expectations and uneven execution.

PSA did not lack capability. What it lacked was a shared way of seeing problems and one that could bridge perspectives across functions and terminals in real time.

How GRASP Co Helped

GraspCo worked with PSA to create space for collective sense-making.

In the room, cross-functional teams came together to explore how operational decisions were being made and where interpretations diverged. Rather than diving straight into solutions, GraspCo helped surface the assumptions and mental models that shaped each function’s view of priority, risk, and performance.

This process revealed where hidden misalignments stemmed from differing problem frames, not from differences in dedication or competence.

By establishing a shared understanding of the real operational issues that are grounded in evidence rather than habit, teams were able to align around common goals and set clear norms for how decisions would be coordinated.

The Shift

As a result, PSA was able to streamline cross-terminal decision processes and strengthen operational clarity across teams.

More importantly, teams now had a shared way of approaching complexity that helped reduce friction, increase predictability, and improve collaboration across functions. Operational outcomes became more consistent because the underlying thinking that drove decisions had been aligned first.

Why It Lasted

GraspCo doesn’t deliver one-off workshops. We help organisations build a shared way of thinking that holds up under complexity, uncertainty, and pressure. The impact lasts because teams leave with clarity, alignment, and a repeatable approach they can apply long after the room empties.

We help people build the skills and mindsets to thrive in a changing world.

Our programmes are hands-on, human, and built to last. Programmes that are grounded in Design Thinking and the GRASP™ Framework.

We don’t just tell you what to do. We show you how to do it, through immersive, practical experiences that turn learning into lasting growth.